Refund policy

Returns, Refunds, and Exchanges Policy + Common Questions

Where can we reach you?

Our customer service team is always available and will respond within 24 hours. You can reach us at:

📧 Email: support@nuremed.com

To help us process your request quickly, please include:

  • Your order number

  • A brief description of your issue

  • The email address and name used to make the purchase

Important: Some companies may falsely claim to be Nuremed. If we are unable to locate your order in our system, it may have been placed with a fraudulent site posing as us.

Am I eligible to return the product?

Yes! You are eligible to return your product within 90 days of delivery as part of our money-back guarantee. Here's how:

  1. Email our support team at help@nuremed.com

  2. Follow the instructions provided by our support specialist

  3. Once approved, you will receive a confirmation email with return shipping instructions

What items are non-refundable?

Our 100% 90-day money-back guarantee ensures you can try our products risk-free. If you find the product ineffective or unsatisfactory, we will issue a full refund, no questions asked.

I received a damaged item. What should I do?

If your product arrived damaged, please email us within 7 days of delivery with the following:

  • Subject line: Damaged or Defective Product

  • Order Number

  • Full Name

  • Description and photo or video of the damage

  • Your contact email

We will quickly review and send you a replacement.

My product was lost in transit or stolen.

If you purchased Porch Pirate Protection, we will immediately send a replacement.

Please email us using this format:

  • Subject line: Stolen or Lost Order with Porch Pirate Protection

  • Order Number

  • Full Name

  • Contact Email

We’ll take care of the rest.

If you did not purchase Porch Pirate Protection:
Please reach out to your local carrier for assistance. Unfortunately, we cannot guarantee a refund or replacement without the protection coverage.

How do I ship back the product?

Instructions for return shipping will be emailed to you after your request is approved.

📌 Please Note:

  • Customers are responsible for return shipping costs

  • Do not return the product without consulting our support team first

What are my refund options?

  • Refund to your original payment method

  • Refund as store credit (if applicable)

When will I get my refund?

Once we receive and inspect the returned product, we’ll email you regarding the approval or rejection of your refund.

To qualify:

  • Item must be in good working condition

  • Include all manuals and accessories

Late or missing refunds?

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company—it may take a few days to post

  3. Contact your bank—processing times vary

Still nothing? Reach out to us at support@nuremed.com

We reserve the right to modify this return policy at any time.

Thank you for choosing Nuremed. We’re honored to support your health journey and are here whenever you need us.

Still have questions?

Just email us at support@nuremed.com — we’re happy to help 😊